These terms are the agreement between CutCrew, operated by RAP Solutions LLC ("the Company," "we," "us") and the business that creates a CutCrew account ("you," "your business," or "the Owner"). By creating an account or using the app, you agree to them on behalf of your business. Crew members you add do not separately agree to these terms — you're responsible for their use of the account under your business's agreement, and for telling them their hours, photos, and receipts are recorded in CutCrew (see the Privacy Policy §1 for why the two-tier structure matters here too).
1 · The service
CutCrew is a mobile and web-based time clock, receipt-capture, invoicing, and tax-export tool for small field-crew businesses: crew clock-in/out with an append-only punch record, receipt capture with tax-line categorization, hours and labor-cost reports, job-site/invoice management, optional online invoice payments via Stripe, and a one-tap quarterly export of tax records to your accountant. CutCrew does not schedule jobs, quote work, route trucks, process payroll, or file taxes on your behalf.
2 · Accounts and your crew
- Your business's Owner account controls the crew. You're responsible for the accuracy of what's entered — crew phone numbers, hourly rates, site/customer contact info, and the accountant email address exports are sent to.
- By adding a crew member's phone number, you confirm you're authorized to enroll them in a workplace time-keeping tool and that you'll tell them their hours, receipts, and any photos they submit are recorded in CutCrew.
- You're responsible for complying with wage, hour, and record-keeping laws that apply to your business and your crew — CutCrew gives you the records; it doesn't make your business compliant on its own (see §6).
- Keep your sign-in credentials to yourself. You're responsible for activity under your account.
3 · SMS program
CutCrew sends text messages to crew members who are added to a CutCrew account by their employer and who consent to receive them at the moment they request a code on the sign-in screen. The program sends one kind of message: a one-time sign-in code. (Your employer may separately text you an invitation to join CutCrew from their own phone — that message is between you and them, not part of this program.) Message frequency varies; message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages. For support, contact [email protected]. See the Privacy Policy §4 for the full detail on what we send, how consent works, and our commitment not to share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.
4 · Price, trial, and billing
- CutCrew's currently-marketed plan is $29/month, whole crew included, no per-user fees. CutCrew may offer additional plans with more features (for example, expanded site management, or online invoice payments through Stripe Connect) for a higher monthly price and/or a small percentage platform fee on payments processed through those features — if so, the specific plans, prices, and any fee are shown to you at signup or before you upgrade, and nothing beyond your current plan is ever charged without you choosing it.
- New accounts get a free trial — currently 30 days, or 90 days for accounts that join during our beta-testing period. No card is required to start the trial, and nothing is charged during it. The trial that applies to you is shown at signup.
- To continue after the trial: in the iOS app you subscribe through Apple’s In-App Purchase and are billed by Apple, with the subscription managed and cancelled in your Apple Account’s subscription settings and Apple’s standard EULA applying to that purchase; on the web you add a payment method on a secure page hosted by Stripe, our payment processor. We never see or store your card or bank account number either way.
- Billing is in advance and renews automatically until you cancel. Applicable sales tax is calculated and added at checkout.
- Cancel any time from the billing screen (for an App Store subscription, from your Apple Account’s subscription settings); cancellation takes effect at the end of the paid period. We don't prorate partial months, and fees already paid aren't refunded except where the law requires.
- If a renewal payment fails, we'll retry and notify you. While an account is lapsed it goes read-only: no new punches or receipts, but your history and your tax exports remain available. We never hold your records hostage over billing.
- Prices can change with at least 30 days' notice; changes apply from your next billing period.
- Founding crews — accounts that join during the founding period — keep the plan price they signed up at for as long as the subscription stays active, even if list prices rise later. The price-change notice above applies to everyone else.
5 · Payments your customers send you (Stripe Connect)
If your plan includes online invoice payments, you connect your own Stripe account to CutCrew. When one of your customers pays an invoice through a pay link CutCrew generates:
- The money goes directly to your own Stripe account. CutCrew never receives, holds, or has custody of the funds at any point.
- CutCrew is not a bank, a money transmitter, or the merchant of record for that transaction — you are. Refunds, disputes, and chargebacks on a payment are between you, your customer, and Stripe; CutCrew isn't a party to them.
- Depending on your plan, CutCrew may charge a platform fee — a small percentage of each payment collected through a CutCrew-generated invoice link — in addition to Stripe's own processing fees. Any applicable fee is disclosed before you connect Stripe or select a plan that includes it.
- You're responsible for your own tax, sales-tax, and regulatory compliance on payments you collect through your customers, the same as if you'd used any other payment tool.
6 · What CutCrew is not
- Not tax advice. Receipt categories map to Schedule C lines to organize your records. What you deduct and file is between you and your tax professional. We make no representation that any expense is deductible.
- Not legal or payroll advice. You're responsible for complying with wage, hour, overtime, and record-keeping laws that apply to your business. CutCrew's reports are records you create, not a compliance guarantee.
- Not a bank or money transmitter, as described in §5.
7 · Your data
- Your business's records — punches, receipts, reports, site data, invoices, exports — are yours. We process them to run the service, per the Privacy Policy.
- You can export your records at any time, including while lapsed or after cancellation, for the retention periods described in the Privacy Policy.
- Some records — clock punches and site-event history in particular — are append-only by design: once recorded, they can't be edited or deleted, only corrected with a new, separately logged entry. This is what makes them a trustworthy payroll/audit record; it also means "delete this punch" isn't a request we can fulfill, for you or for a crew member, even on request (see the Privacy Policy §8 for the full explanation and what account deletion actually does).
- Exported tax records lock at the time of export by design; that lock is a feature of the record (an audit-safe, tamper-evident export), not a restriction on your ability to access your own data.
8 · Intellectual property
- Your data is yours. Creating an account and using CutCrew doesn't give us ownership of your business records, photos, or invoice content.
- The CutCrew software is ours. The app, the website, our trademarks ("CutCrew" and The Blade mark), and the underlying software are owned by the Company. Using the service gives you a right to use it under these terms — it doesn't transfer any ownership of the software, design, or brand to you.
- We may use anonymized, aggregated data (data that doesn't identify you, your business, or any individual) to improve the product or understand usage patterns across customers.
9 · Acceptable use
Don't use CutCrew to break the law, don't upload content you don't have rights to, don't probe or disrupt the service, and don't resell it. Don't enter records you know to be false — the product's value is that its records are trustworthy.
10 · Availability and changes
We work to keep CutCrew available and your data safe, including offline punch queuing in the app, but no service is uninterrupted. We may improve or change features; if we ever discontinue the service, we'll give at least 60 days' notice and a way to export your records.
11 · Disclaimers and limitation of liability
CutCrew is provided "as is." To the maximum extent the law allows, we disclaim implied warranties, and our total liability for any claim related to the service is limited to the amount you paid us in the 12 months before the claim. We aren't liable for indirect or consequential damages, including lost profits or disputes between you and your employees, customers, or tax authorities. Some jurisdictions don't allow certain limits, so parts of this may not apply to you.
12 · Indemnification
You agree to defend and indemnify CutCrew against claims, damages, and reasonable expenses arising from: your use of the service in violation of these terms; content or records you (or someone using your account) enter into CutCrew; your compliance (or non-compliance) with wage, hour, tax, or other laws applicable to your business and crew; and disputes between you and a crew member, customer, or accountant arising from your use of the service. We'll promptly notify you of any claim subject to this section.
13 · Termination
You can stop using CutCrew and cancel at any time. We can suspend or terminate accounts that violate these terms, with notice where practical. Sections 7, 8, 11, 12, 14, and 15 survive termination.
14 · Dispute resolution and governing law
These terms are governed by the laws of Washington, excluding conflict-of-law rules. Before filing a formal claim, we ask that you contact us at [email protected] so we can try to resolve the issue directly — most disputes with a small software company are cheaper and faster to solve that way than in court.
15 · General
These terms, plus the Privacy Policy, are the whole agreement between us about CutCrew — anything discussed elsewhere (a sales call, an email, a support chat) doesn't change them unless we put it in writing as an amendment. If any part of these terms turns out to be unenforceable, the rest still stands. If we don't enforce a term right away, that's not a waiver of our right to enforce it later. We can assign these terms as part of a merger, acquisition, or sale of the business (we'd tell you); you can't assign your account or these terms to someone else without our consent, since an account is tied to your specific business.
16 · Changes to these terms
If we change these terms in a way that matters, we'll post the new version here with a new "Last updated" date and note it in the app; continued use after that takes effect is acceptance.
Questions about these terms: [email protected].